Took my friend for pedicures for her birthday. It was a great experience. I will be back again.
This place is always super relaxing and warm, but the massage I just had with Amanda was beyond phenomenal. Best service, great employees, and amazing atmosphere.
Update: Did receive call from spa after this post returned the call and owner was not available 30 minutes after she had called me the receptionist said she would call her cell and let her know I called this was 2 days ago and still haven’t received a call back.
This was a fabulous massage. Anita was sweet and welcoming and had amazing hands! My back feels fantastic. Thank you!
I love it here. the whole experience is calm and enjoyable. the massage therapists are amazing.
I went to spa serenity for several waxing treatments, lips, eyebrows, arm pits, full leg and a Brazilian. The shop had a very great atmosphere. The ladies were really sweet and nice. The lady that did the waxing was very professional and nice. However after returning home i went to look at the waxing areas and huge parts of my Brazilian was still there. I was very irritated. The following day I called up the spa and talked to the front desk. They assured me that Coustmer service is their main priority and they would have their director/ supervisor call me by the end of the day or the latest by Monday. Well Monday came and went. And figured they had gotten busy and forgot to call so after a week of not receiveing a return call I called to cancel my next appointment that I had booked. While talking on the phone to the receptionist she asked why I was canceling and I simply replied that I wasn’t satisfied with my last waxing and I felt if Coustmer service wasn’t their priority I needed to take my business somewhere else. She was like okay fine and canceled and that was the end of that. For me working in Coustmer service my entire life i would find it simple to pick up a phone to call and spend 10 minutes with someone who spent close to 200 dollars in waxing services who would have been a repeat Coustmer and easy profit for life. Before this time I was thinking of becoming a vip with them but I would not now knowing how little they actually care about the end result. I don’t enjoy writing negative reviews but this by far has been one of my worst experiences at a spa.
Spa Serenity is a US Hair Care Studio based in Baraboo, Wisconsin. Spa Serenity is located at 137 3rd St, Baraboo, WI 53913, USA.
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